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Product Lead for Customer Service
A company is looking for a Product Lead of Servicing and Customer Interactions. Key Responsibilities Build and improve tools for customer service agents and enhance customer interaction channels Analyze customer and agent experiences to identify gaps and prioritize enhancements Manage a team of Product Managers and present product performance to senior management Required Qualifications 15+ years of experience in US banking and financial services, with 5+ years in Customer Success or similar roles Experience managing BPO partners and service centers Strong data-driven analysis skills for trend identification Ability to prioritize tasks under pressure Experience in leading teams in a hyper-growth environment
A company is looking for a Product Lead of Servicing and Customer Interactions.
Key Responsibilities
Build and improve tools for customer service agents and enhance customer interaction channels
Analyze customer and agent experiences to identify gaps and prioritize enhancements
Manage a team of Product Managers and present product performance to senior management
Required Qualifications
15+ years of experience in US banking and financial services, with 5+ years in Customer Success or similar roles
Experience managing BPO partners and service centers
Strong data-driven analysis skills for trend identification
Ability to prioritize tasks under pressure
Experience in leading teams in a hyper-growth environment