Product Support Associate
A company is looking for a Product Support Associate. Key Responsibilities Develop a comprehensive understanding of the digital platform and provide exceptional user support Investigate and resolve user issues while tracking suggestions via chat, email, and FAQs Collaborate with various teams to advocate for customer-driven solutions and improvements Required Qualifications A Bachelor's degree 1+ years of relevant work experience Experience working with communities of color Eager to receive ongoing training and feedback Experience with edtech programs is a bonus
A company is looking for a Product Support Associate.
Key Responsibilities
Develop a comprehensive understanding of the digital platform and provide exceptional user support
Investigate and resolve user issues while tracking suggestions via chat, email, and FAQs
Collaborate with various teams to advocate for customer-driven solutions and improvements
Required Qualifications
A Bachelor's degree
1+ years of relevant work experience
Experience working with communities of color
Eager to receive ongoing training and feedback
Experience with edtech programs is a bonus
