Production Operations Analyst

A company is looking for a Production Operations Analyst. Key Responsibilities Support clients' business needs and maintain positive client relationships Manage day-to-day billing operations, software releases, and troubleshoot issues Contribute to process improvement and maintain system documentation Required Qualifications 5+ years of experience in the utilities/billing industry in a product support analyst role Experience with billing systems and web-based portals related to billing operations Basic knowledge of SQL query language and familiarity with batch interface file processing Fundamental understanding of Unix/Linux concepts or willingness to learn Experience with ticket tracking systems (e.g., SNOW, Jira, or Remedy)

Mar 19, 2025 - 22:30

A company is looking for a Production Operations Analyst. Key Responsibilities Support clients' business needs and maintain positive client relationships Manage day-to-day billing operations, software releases, and troubleshoot issues Contribute to process improvement and maintain system documentation Required Qualifications 5+ years of experience in the utilities/billing industry in a product support analyst role Experience with billing systems and web-based portals related to billing operations Basic knowledge of SQL query language and familiarity with batch interface file processing Fundamental understanding of Unix/Linux concepts or willingness to learn Experience with ticket tracking systems (e.g., SNOW, Jira, or Remedy)