Remote Customer Support Operator

A company is looking for a Virtual Store Support Operator. Key Responsibilities Answer incoming calls, return voicemails, and respond to emails to assist customers and store team members Locate proof of purchase, assist with returns/exchanges, and provide resolutions to customer concerns Document customer interactions and maintain updated information in a case management system Required Qualifications, Training, and Education High school diploma or GED; minimum of 2 years related experience or equivalent education and experience Typing speed of at least 45 words per minute Must be available to work any shift between Monday-Friday 9:00am-6:00pm EST and holidays Regular attendance and punctuality are required Call center or customer service experience preferred; automotive knowledge desired but not required

Apr 22, 2025 - 17:38

A company is looking for a Virtual Store Support Operator. Key Responsibilities Answer incoming calls, return voicemails, and respond to emails to assist customers and store team members Locate proof of purchase, assist with returns/exchanges, and provide resolutions to customer concerns Document customer interactions and maintain updated information in a case management system Required Qualifications, Training, and Education High school diploma or GED; minimum of 2 years related experience or equivalent education and experience Typing speed of at least 45 words per minute Must be available to work any shift between Monday-Friday 9:00am-6:00pm EST and holidays Regular attendance and punctuality are required Call center or customer service experience preferred; automotive knowledge desired but not required