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Remote Help Desk Specialist
A company is looking for a Remote Help Desk Specialist. Key Responsibilities Provide high-quality technical support and troubleshooting for hardware and software issues Utilize ticketing systems and remote desktop tools to assist users effectively Ensure user satisfaction by delivering exceptional customer service and resolving issues promptly Required Qualifications Minimum of 3 years in a desktop support or help desk role Fluent in English, both written and spoken Proficient in Windows 10 & 11, Microsoft Office Suite, and Active Directory Basic knowledge of SQL and familiarity with mobile device management solutions Experience with Mac OS and VPN setup is desirable
A company is looking for a Remote Help Desk Specialist.
Key Responsibilities
Provide high-quality technical support and troubleshooting for hardware and software issues
Utilize ticketing systems and remote desktop tools to assist users effectively
Ensure user satisfaction by delivering exceptional customer service and resolving issues promptly
Required Qualifications
Minimum of 3 years in a desktop support or help desk role
Fluent in English, both written and spoken
Proficient in Windows 10 & 11, Microsoft Office Suite, and Active Directory
Basic knowledge of SQL and familiarity with mobile device management solutions
Experience with Mac OS and VPN setup is desirable