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Remote Tier 1 Help Desk
A company is looking for a Remote Tier 1 Help Desk professional to support a Federal client. Key Responsibilities: Provide remote technical support to federal clients with 24x7 coverage Document issues and maintain related documentation for incidents and work orders Participate in continuous improvement initiatives and ensure effective communication with customers and team members Required Qualifications: BS degree from an accredited college (preferred) Experience in managing customer expectations and delivering high-quality customer service
A company is looking for a Remote Tier 1 Help Desk professional to support a Federal client.
Key Responsibilities:
Provide remote technical support to federal clients with 24x7 coverage
Document issues and maintain related documentation for incidents and work orders
Participate in continuous improvement initiatives and ensure effective communication with customers and team members
Required Qualifications:
BS degree from an accredited college (preferred)
Experience in managing customer expectations and delivering high-quality customer service