Renewal and Operations Specialist

A company is looking for a Renewal and Operations Specialist to manage and optimize customer journeys and drive operational excellence. Key Responsibilities Oversee the customer pipeline for small enterprise and consumer segments, ensuring seamless transitions and maximizing satisfaction Enhance automated customer journeys through strategic improvements and personalized outreach Collaborate with internal teams to develop automation tools and improve operational efficiency Required Qualifications Minimum of 3 years of experience in K12 Visual and/or Performing Arts or equivalent professional experience Preferred experience in B2B/B2C SaaS or PaaS customer success and operational support Expertise in automation, data analysis, and process optimization Proficiency with CRM platforms like HubSpot Self-motivated and adaptable in a remote work environment

Feb 28, 2025 - 17:03
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Renewal and Operations Specialist
A company is looking for a Renewal and Operations Specialist to manage and optimize customer journeys and drive operational excellence. Key Responsibilities Oversee the customer pipeline for small enterprise and consumer segments, ensuring seamless transitions and maximizing satisfaction Enhance automated customer journeys through strategic improvements and personalized outreach Collaborate with internal teams to develop automation tools and improve operational efficiency Required Qualifications Minimum of 3 years of experience in K12 Visual and/or Performing Arts or equivalent professional experience Preferred experience in B2B/B2C SaaS or PaaS customer success and operational support Expertise in automation, data analysis, and process optimization Proficiency with CRM platforms like HubSpot Self-motivated and adaptable in a remote work environment