Renewal and Operations Specialist
A company is looking for a Renewal and Operations Specialist to manage and optimize customer journeys and drive operational excellence.
Key Responsibilities
Oversee the customer pipeline for small enterprise and consumer segments, ensuring seamless transitions and maximizing satisfaction
Enhance automated customer journeys through strategic improvements and personalized outreach
Collaborate with internal teams to develop automation tools and improve operational efficiency
Required Qualifications
Minimum of 3 years of experience in K12 Visual and/or Performing Arts or equivalent professional experience
Preferred experience in B2B/B2C SaaS or PaaS customer success and operational support
Expertise in automation, data analysis, and process optimization
Proficiency with CRM platforms like HubSpot
Self-motivated and adaptable in a remote work environment
A company is looking for a Renewal and Operations Specialist to manage and optimize customer journeys and drive operational excellence.
Key Responsibilities
Oversee the customer pipeline for small enterprise and consumer segments, ensuring seamless transitions and maximizing satisfaction
Enhance automated customer journeys through strategic improvements and personalized outreach
Collaborate with internal teams to develop automation tools and improve operational efficiency
Required Qualifications
Minimum of 3 years of experience in K12 Visual and/or Performing Arts or equivalent professional experience
Preferred experience in B2B/B2C SaaS or PaaS customer success and operational support
Expertise in automation, data analysis, and process optimization
Proficiency with CRM platforms like HubSpot
Self-motivated and adaptable in a remote work environment