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SaaS Cloud Service Delivery Manager
A company is looking for a SaaS Delivery Manager responsible for effective delivery of SaaS Cloud Services to customers in the Americas. Key Responsibilities Manage the delivery of Cloud Services, ensuring adherence to schedules, costs, quality, and SLAs Lead multi-disciplined teams in Cloud Operation and Change Management, while facilitating technical delivery meetings Monitor service performance metrics and ensure compliance with security and audit requirements Required Qualifications Experience in infrastructure Production Support or Global Service Delivery roles Familiarity with ITSM processes including Incident, Problem, and Change Management Proficiency in using JIRA for capturing technical requirements and project management Knowledge of cloud services, preferably with AWS and/or Azure certifications Experience with Agile/Scrum development methodologies is a plus
A company is looking for a SaaS Delivery Manager responsible for effective delivery of SaaS Cloud Services to customers in the Americas.
Key Responsibilities
Manage the delivery of Cloud Services, ensuring adherence to schedules, costs, quality, and SLAs
Lead multi-disciplined teams in Cloud Operation and Change Management, while facilitating technical delivery meetings
Monitor service performance metrics and ensure compliance with security and audit requirements
Required Qualifications
Experience in infrastructure Production Support or Global Service Delivery roles
Familiarity with ITSM processes including Incident, Problem, and Change Management
Proficiency in using JIRA for capturing technical requirements and project management
Knowledge of cloud services, preferably with AWS and/or Azure certifications
Experience with Agile/Scrum development methodologies is a plus