Sales Quality Assurance Manager
A company is looking for a Sales Quality Assurance Manager to establish and lead the Quality Assurance function across U.S.-based Sales, Account Management, and Vendor Support teams. Key Responsibilities: Design and implement a scalable QA framework across Sales, Account Management, and Vendor Support Lead a QA Specialist and potentially scale the team as the program matures Audit customer interactions for compliance and methodology adherence, providing actionable insights Required Qualifications: 5+ years of experience in Quality Assurance within a sales, support, or service environment 2+ years of people management experience, including hiring and performance management Proven track record of building QA programs from the ground up Strong knowledge of sales methodologies and customer experience best practices Deep familiarity with Gong and Salesforce; strong data analysis skills required
A company is looking for a Sales Quality Assurance Manager to establish and lead the Quality Assurance function across U.S.-based Sales, Account Management, and Vendor Support teams.
Key Responsibilities:
Design and implement a scalable QA framework across Sales, Account Management, and Vendor Support
Lead a QA Specialist and potentially scale the team as the program matures
Audit customer interactions for compliance and methodology adherence, providing actionable insights
Required Qualifications:
5+ years of experience in Quality Assurance within a sales, support, or service environment
2+ years of people management experience, including hiring and performance management
Proven track record of building QA programs from the ground up
Strong knowledge of sales methodologies and customer experience best practices
Deep familiarity with Gong and Salesforce; strong data analysis skills required
