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Salesforce Technical Support Specialist
A company is looking for a Salesforce Technical Support Specialist. Key Responsibilities Manage advanced product and technical requests escalated from the Tier 1 support team Develop and maintain troubleshooting tools and documentation while providing training to T1 support team members Conduct thorough analysis of customer inquiries and collaborate with cross-functional teams to enhance customer support processes Required Qualifications 3+ years of experience as a Salesforce Consultant or Administrator 2+ years of experience working in a ticketing or queue system Proven experience in technical support or customer service roles, preferably with Salesforce products Strong understanding of Salesforce configuration, customization, and troubleshooting Salesforce certifications, such as Salesforce Certified Administrator
A company is looking for a Salesforce Technical Support Specialist.
Key Responsibilities
Manage advanced product and technical requests escalated from the Tier 1 support team
Develop and maintain troubleshooting tools and documentation while providing training to T1 support team members
Conduct thorough analysis of customer inquiries and collaborate with cross-functional teams to enhance customer support processes
Required Qualifications
3+ years of experience as a Salesforce Consultant or Administrator
2+ years of experience working in a ticketing or queue system
Proven experience in technical support or customer service roles, preferably with Salesforce products
Strong understanding of Salesforce configuration, customization, and troubleshooting
Salesforce certifications, such as Salesforce Certified Administrator