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Senior Account Resolution Specialist
A company is looking for a Senior Account Resolution Representative. Key Responsibilities Support and monitor daily activities of the Account Resolution team Provide feedback for process improvements within the Account Resolution area Perform complex transactional tasks and interact with customers regarding payment delinquencies Required Qualifications 4+ years of experience in Account Resolution, customer contact, Customer Service, or Sales environment Experience in inbound and outbound customer service Ability to manage production goals and deadlines Experience in a structured call center environment Recovery experience preferred
A company is looking for a Senior Account Resolution Representative.
Key Responsibilities
Support and monitor daily activities of the Account Resolution team
Provide feedback for process improvements within the Account Resolution area
Perform complex transactional tasks and interact with customers regarding payment delinquencies
Required Qualifications
4+ years of experience in Account Resolution, customer contact, Customer Service, or Sales environment
Experience in inbound and outbound customer service
Ability to manage production goals and deadlines
Experience in a structured call center environment
Recovery experience preferred