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Senior Auditor, Call Center Quality
A company is looking for a Sr Auditor, Call Center Quality - Remote. Key Responsibilities Monitor and assess customer interactions of Call Center Associates to ensure service excellence Document agent performance using a Quality Management System and highlight compliance issues Assist in training staff and developing quality guidelines and procedural manuals Required Qualifications Associate's Degree or equivalent combination of education and experience 3-5 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service Preferred: Bachelor's Degree or equivalent combination of education and experience Preferred: 5-7 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service Preferred: Managed Care experience
A company is looking for a Sr Auditor, Call Center Quality - Remote.
Key Responsibilities
Monitor and assess customer interactions of Call Center Associates to ensure service excellence
Document agent performance using a Quality Management System and highlight compliance issues
Assist in training staff and developing quality guidelines and procedural manuals
Required Qualifications
Associate's Degree or equivalent combination of education and experience
3-5 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service
Preferred: Bachelor's Degree or equivalent combination of education and experience
Preferred: 5-7 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service
Preferred: Managed Care experience