Senior Change Manager

A company is looking for a Senior Change Manager to lead a strategic survey transformation initiative within their Customer Experience team. Key Responsibilities Lead enterprise-wide change management planning for customer experience transformation initiatives Co-create and implement a change roadmap in partnership with Insights and Infrastructure teams Develop a measurement system to track adoption, compliance, and progress against behavioral goals Required Qualifications 10+ years of experience in Change Management or Organizational Transformation at an enterprise level Proven success in large-scale change initiatives, preferably in FinTech, SaaS, or High-Tech environments Deep understanding of customer behavior transformation and enterprise CX strategies Hands-on experience with G Suite and modern project management tools (Asana, Jira, etc.) Lean Six Sigma certification or background - strongly preferred

Jun 19, 2025 - 17:50

A company is looking for a Senior Change Manager to lead a strategic survey transformation initiative within their Customer Experience team. Key Responsibilities Lead enterprise-wide change management planning for customer experience transformation initiatives Co-create and implement a change roadmap in partnership with Insights and Infrastructure teams Develop a measurement system to track adoption, compliance, and progress against behavioral goals Required Qualifications 10+ years of experience in Change Management or Organizational Transformation at an enterprise level Proven success in large-scale change initiatives, preferably in FinTech, SaaS, or High-Tech environments Deep understanding of customer behavior transformation and enterprise CX strategies Hands-on experience with G Suite and modern project management tools (Asana, Jira, etc.) Lean Six Sigma certification or background - strongly preferred