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Senior Client Experience Manager
A company is looking for a Senior Client Experience Specialist. Key Responsibilities Manage high-value, post-sale client relationships and serve as a strategic partner Lead complex engagements and facilitate executive-level discussions Identify risks and manage escalations while collaborating with internal teams for client success Required Qualifications 5-7+ years of experience in customer success, Enterprise account management, or client experience leadership Proven ability to navigate complex client relationships Experience with tools like Microsoft 365, Salesforce, Zendesk, and Confluence Ability to communicate effectively with various stakeholders Experience mentoring others or leading enablement within a CX or success team is a plus
A company is looking for a Senior Client Experience Specialist.
Key Responsibilities
Manage high-value, post-sale client relationships and serve as a strategic partner
Lead complex engagements and facilitate executive-level discussions
Identify risks and manage escalations while collaborating with internal teams for client success
Required Qualifications
5-7+ years of experience in customer success, Enterprise account management, or client experience leadership
Proven ability to navigate complex client relationships
Experience with tools like Microsoft 365, Salesforce, Zendesk, and Confluence
Ability to communicate effectively with various stakeholders
Experience mentoring others or leading enablement within a CX or success team is a plus