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Senior Customer Resolution Specialist
A company is looking for a Senior Customer Resolution Specialist responsible for providing high-level customer service and resolving escalated customer inquiries. Key Responsibilities Research and respond to escalated inquiries and complaints from customers Interact with customers to assess situations, provide acknowledgment, and troubleshoot for resolution Identify emerging trends and provide input to improve processes and customer experience Required Qualifications High School diploma or equivalent required Generally has 7+ years of related experience Prior experience supporting customer escalations in a related field Extensive knowledge of the company's products and services Strong organizational and time management skills
A company is looking for a Senior Customer Resolution Specialist responsible for providing high-level customer service and resolving escalated customer inquiries.
Key Responsibilities
Research and respond to escalated inquiries and complaints from customers
Interact with customers to assess situations, provide acknowledgment, and troubleshoot for resolution
Identify emerging trends and provide input to improve processes and customer experience
Required Qualifications
High School diploma or equivalent required
Generally has 7+ years of related experience
Prior experience supporting customer escalations in a related field
Extensive knowledge of the company's products and services
Strong organizational and time management skills