Senior Customer Support Associate

A company is looking for a Senior Customer Support Associate to manage escalated issues and enhance the customer experience. Key Responsibilities Manage escalations and coordinate resolutions with the Customer Support Manager and cross-functional teams Collaborate with the team to resolve problems and contribute to customer support-related projects Advocate for customers and drive changes to improve their experience within the organization Qualifications 2-4 years in a customer support role, preferably in the fintech industry Demonstrated passion for the customer experience and ability to solve problems empathetically Familiarity with banking regulations and payment processes; compliance knowledge is a plus Motivated by the company's mission to create a seamless support experience Availability on some weekends and holidays if needed

Apr 15, 2025 - 20:57

A company is looking for a Senior Customer Support Associate to manage escalated issues and enhance the customer experience. Key Responsibilities Manage escalations and coordinate resolutions with the Customer Support Manager and cross-functional teams Collaborate with the team to resolve problems and contribute to customer support-related projects Advocate for customers and drive changes to improve their experience within the organization Qualifications 2-4 years in a customer support role, preferably in the fintech industry Demonstrated passion for the customer experience and ability to solve problems empathetically Familiarity with banking regulations and payment processes; compliance knowledge is a plus Motivated by the company's mission to create a seamless support experience Availability on some weekends and holidays if needed