Senior Director of Customer Service
A company is looking for a Senior Director of Customer Service. Key Responsibilities Develop and implement a customer service strategy to enhance satisfaction and loyalty Lead, mentor, and grow a team of customer service leaders and representatives across multiple channels Drive operational excellence by setting performance standards, KPIs, and metrics for the customer service organization Required Qualifications Bachelor's degree in Business Administration, Communications, or a related field; MBA preferred 10+ years of progressive leadership experience in customer service or customer experience roles Demonstrated success managing large, distributed customer service teams Proven ability to develop and execute strategic initiatives that improve customer outcomes Deep understanding of customer service technologies, including CRM and omnichannel support platforms
A company is looking for a Senior Director of Customer Service.
Key Responsibilities
Develop and implement a customer service strategy to enhance satisfaction and loyalty
Lead, mentor, and grow a team of customer service leaders and representatives across multiple channels
Drive operational excellence by setting performance standards, KPIs, and metrics for the customer service organization
Required Qualifications
Bachelor's degree in Business Administration, Communications, or a related field; MBA preferred
10+ years of progressive leadership experience in customer service or customer experience roles
Demonstrated success managing large, distributed customer service teams
Proven ability to develop and execute strategic initiatives that improve customer outcomes
Deep understanding of customer service technologies, including CRM and omnichannel support platforms
