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Senior IT Service Management Manager
A company is looking for a Senior Manager, IT Service Management. Key Responsibilities Develop and execute ITSM strategies and practices aligned with organizational goals Establish ITSM policies and oversee service delivery to meet quality standards Manage incident and problem management processes to ensure timely resolution of IT issues Required Qualifications Bachelor's degree in information technology, computer science, or a related field 5 years of ITSM experience Strong knowledge of ITSM frameworks and best practices (e.g., ITIL, Six Sigma) Proven ability to manage and motivate a team Expertise with modern ITSM platforms and technologies within large enterprises
A company is looking for a Senior Manager, IT Service Management.
Key Responsibilities
Develop and execute ITSM strategies and practices aligned with organizational goals
Establish ITSM policies and oversee service delivery to meet quality standards
Manage incident and problem management processes to ensure timely resolution of IT issues
Required Qualifications
Bachelor's degree in information technology, computer science, or a related field
5 years of ITSM experience
Strong knowledge of ITSM frameworks and best practices (e.g., ITIL, Six Sigma)
Proven ability to manage and motivate a team
Expertise with modern ITSM platforms and technologies within large enterprises