Senior IT User Experience Lead
A company is looking for a Senior IT User Experience (UX) Lead. Key Responsibilities Lead all CX/UX efforts and develop a comprehensive customer experience plan Measure success of customer experience initiatives using feedback and KPIs Facilitate culture change initiatives and provide training on new capabilities Required Qualifications Bachelor's Degree with 15+ years of relevant experience, or a Master's with 13+ years; additional experience may substitute for a degree Minimum of 7+ years supervising or guiding teams or projects Broad expertise in OCM, UX, and training areas Experience in executive communications and supporting high-level customers Active Secret security clearance
A company is looking for a Senior IT User Experience (UX) Lead.
Key Responsibilities
Lead all CX/UX efforts and develop a comprehensive customer experience plan
Measure success of customer experience initiatives using feedback and KPIs
Facilitate culture change initiatives and provide training on new capabilities
Required Qualifications
Bachelor's Degree with 15+ years of relevant experience, or a Master's with 13+ years; additional experience may substitute for a degree
Minimum of 7+ years supervising or guiding teams or projects
Broad expertise in OCM, UX, and training areas
Experience in executive communications and supporting high-level customers
Active Secret security clearance
