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Senior Technical Support Manager
A company is looking for a Senior Manager - Technical Support - Remote. Key Responsibilities Lead, mentor, and manage the technical support team to achieve service excellence Develop and implement support strategies aligned with organizational goals Oversee the resolution of escalated and complex technical issues Required Qualifications Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred) 8+ years of experience in technical support 3+ years of experience in a leadership or management role for technical support
A company is looking for a Senior Manager - Technical Support - Remote.
Key Responsibilities
Lead, mentor, and manage the technical support team to achieve service excellence
Develop and implement support strategies aligned with organizational goals
Oversee the resolution of escalated and complex technical issues
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred)
8+ years of experience in technical support
3+ years of experience in a leadership or management role for technical support