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SMB Customer Success Manager
A company is looking for a Customer Success Manager to manage and nurture relationships with SMB clients. Key Responsibilities Build strong relationships by serving as a trusted advisor to SMB clients Drive success through collaboration with onboarding and sales teams to maximize service utilization Ensure retention and growth by monitoring account health and identifying upselling opportunities Required Qualifications Bachelor's degree or higher in Creative, Communication, Marketing, Business, or a related field 5+ years of customer-facing experience and account management, preferably in Creative/Ad Agencies or SaaS Proven ability to build strong customer relationships and manage expectations Solid understanding of design principles and small business management Data-driven mindset with strong time management and process-driven skills
A company is looking for a Customer Success Manager to manage and nurture relationships with SMB clients.
Key Responsibilities
Build strong relationships by serving as a trusted advisor to SMB clients
Drive success through collaboration with onboarding and sales teams to maximize service utilization
Ensure retention and growth by monitoring account health and identifying upselling opportunities
Required Qualifications
Bachelor's degree or higher in Creative, Communication, Marketing, Business, or a related field
5+ years of customer-facing experience and account management, preferably in Creative/Ad Agencies or SaaS
Proven ability to build strong customer relationships and manage expectations
Solid understanding of design principles and small business management
Data-driven mindset with strong time management and process-driven skills