Software Application Specialist
A company is looking for a Software Application Specialist who diagnoses, troubleshoots, repairs, and debugs ERP software. Key Responsibilities Diagnose and troubleshoot customer issues via phone, email, or chat, documenting and escalating as necessary Follow procedures to resolve client-server software application issues involving various technologies Stay updated with software changes to provide accurate solutions and assist in system setup and configuration Required Qualifications 3+ years of applicable experience and demonstrated success/knowledge Industry knowledge and experience related to ERP software Experience in a support environment with high call volumes Familiarity with SaaS or e-Commerce platforms
A company is looking for a Software Application Specialist who diagnoses, troubleshoots, repairs, and debugs ERP software.
Key Responsibilities
Diagnose and troubleshoot customer issues via phone, email, or chat, documenting and escalating as necessary
Follow procedures to resolve client-server software application issues involving various technologies
Stay updated with software changes to provide accurate solutions and assist in system setup and configuration
Required Qualifications
3+ years of applicable experience and demonstrated success/knowledge
Industry knowledge and experience related to ERP software
Experience in a support environment with high call volumes
Familiarity with SaaS or e-Commerce platforms
