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Support Account Manager
A company is looking for a Platinum Support Account Manager. Key Responsibilities Serve as the technical voice of the customer and advocate for client needs Monitor and ensure adherence to SLAs for customer support cases Prepare regular reports on customer health and collaborate with internal teams for issue resolution Required Qualifications Understanding of advertising campaign development and management across social media platforms Experience with databases such as MongoDB, SQL, and Elasticsearch Proficiency in Java, JavaScript, and troubleshooting Java servlet exceptions At least three years of experience in account management or customer support for enterprise software Bachelor's degree or equivalent combination of experience and training
A company is looking for a Platinum Support Account Manager.
Key Responsibilities
Serve as the technical voice of the customer and advocate for client needs
Monitor and ensure adherence to SLAs for customer support cases
Prepare regular reports on customer health and collaborate with internal teams for issue resolution
Required Qualifications
Understanding of advertising campaign development and management across social media platforms
Experience with databases such as MongoDB, SQL, and Elasticsearch
Proficiency in Java, JavaScript, and troubleshooting Java servlet exceptions
At least three years of experience in account management or customer support for enterprise software
Bachelor's degree or equivalent combination of experience and training