Support Analyst

A company is looking for a Support Analyst to provide customer service and support related to PCI compliance. Key Responsibilities Provide professional support to merchant customers through various communication methods Educate customers on PCI-DSS Compliance and assist with the online portal navigation Log calls accurately and manage call metrics to meet service goals Required Qualifications Minimum High School Diploma or equivalent 1 year of experience in a customer service environment, preferably in a call center Ability to work flexible shifts and adhere to schedules Team player with a positive outlook and passion for customer support Proficient with computer and email functionality

Jun 6, 2025 - 22:20

A company is looking for a Support Analyst to provide customer service and support related to PCI compliance. Key Responsibilities Provide professional support to merchant customers through various communication methods Educate customers on PCI-DSS Compliance and assist with the online portal navigation Log calls accurately and manage call metrics to meet service goals Required Qualifications Minimum High School Diploma or equivalent 1 year of experience in a customer service environment, preferably in a call center Ability to work flexible shifts and adhere to schedules Team player with a positive outlook and passion for customer support Proficient with computer and email functionality