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Support Service Product Specialist
A company is looking for a Support Service Product Specialist for emPower Cruise. Key Responsibilities Act as the first point of contact for inquiries and issue resolution related to Centralization Desk programs and AgentMate CRM Collaborate with internal teams to address partner issues, commission payments, and provide proactive support and education to travel professionals Oversee onboarding of new agencies and maintain accurate documentation of member interactions in Salesforce Required Qualifications Associate Degree preferred or equivalent experience 2-3 years of experience in customer service Over 3 years of experience in the travel industry, particularly with travel agencies Experience in the cruise industry Proficiency in MS Office and Salesforce
A company is looking for a Support Service Product Specialist for emPower Cruise.
Key Responsibilities
Act as the first point of contact for inquiries and issue resolution related to Centralization Desk programs and AgentMate CRM
Collaborate with internal teams to address partner issues, commission payments, and provide proactive support and education to travel professionals
Oversee onboarding of new agencies and maintain accurate documentation of member interactions in Salesforce
Required Qualifications
Associate Degree preferred or equivalent experience
2-3 years of experience in customer service
Over 3 years of experience in the travel industry, particularly with travel agencies
Experience in the cruise industry
Proficiency in MS Office and Salesforce