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Support Technician III
A company is looking for a Support Tech III to manage customer support calls and provide software assistance. Key Responsibilities Answer and process customer calls, providing timely resolutions and educating customers on product use Document all customer interactions and manage ongoing issues effectively Create training content, draft knowledgebase articles, and participate in special projects as required Required Qualifications Typically 4 or more years of related experience High School education, vocational training, and/or on-the-job training Advanced knowledge of HSPS Dental Software(s) or equivalent Basic knowledge of computer hardware, operating systems, and networks related to supported software Bachelor's degree preferred
A company is looking for a Support Tech III to manage customer support calls and provide software assistance.
Key Responsibilities
Answer and process customer calls, providing timely resolutions and educating customers on product use
Document all customer interactions and manage ongoing issues effectively
Create training content, draft knowledgebase articles, and participate in special projects as required
Required Qualifications
Typically 4 or more years of related experience
High School education, vocational training, and/or on-the-job training
Advanced knowledge of HSPS Dental Software(s) or equivalent
Basic knowledge of computer hardware, operating systems, and networks related to supported software
Bachelor's degree preferred