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Support Technician II
A company is looking for a Support Technician II to assist customers with software-related issues. Key Responsibilities Answer and process incoming customer calls to optimize their experience Document customer interactions and provide timely resolutions to issues Educate customers on product usage and assist with troubleshooting complex cases Required Qualifications High School education, vocational training, or on-the-job training Three or more years of related experience Working knowledge of Microsoft Word and Excel Basic knowledge of computer hardware, operating systems, and networks Ability to prioritize tasks and adapt to change
A company is looking for a Support Technician II to assist customers with software-related issues.
Key Responsibilities
Answer and process incoming customer calls to optimize their experience
Document customer interactions and provide timely resolutions to issues
Educate customers on product usage and assist with troubleshooting complex cases
Required Qualifications
High School education, vocational training, or on-the-job training
Three or more years of related experience
Working knowledge of Microsoft Word and Excel
Basic knowledge of computer hardware, operating systems, and networks
Ability to prioritize tasks and adapt to change