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Technical Care Supervisor
A company is looking for a Supervisor, Technical Care - Res/Bus. Key Responsibilities Oversee and manage the technical care team to ensure high-quality service delivery Develop and implement training programs for staff to enhance technical support skills Monitor performance metrics and provide feedback to improve team efficiency Required Qualifications Experience in a supervisory role within technical support or customer service Strong understanding of technical support processes and tools Proven ability to lead and motivate a team Relevant certifications in technical support or management preferred Bachelor's degree in a related field or equivalent experience
A company is looking for a Supervisor, Technical Care - Res/Bus.
Key Responsibilities
Oversee and manage the technical care team to ensure high-quality service delivery
Develop and implement training programs for staff to enhance technical support skills
Monitor performance metrics and provide feedback to improve team efficiency
Required Qualifications
Experience in a supervisory role within technical support or customer service
Strong understanding of technical support processes and tools
Proven ability to lead and motivate a team
Relevant certifications in technical support or management preferred
Bachelor's degree in a related field or equivalent experience