Technical Customer Service Specialist
A company is looking for a Technical Customer Service Specialist (Full Remote). Key Responsibilities: Analyze and resolve technical incidents reported by the Customer Service team Coordinate with technical teams to implement and maintain system integrations Identify inefficiencies in technical workflows and propose improvements Required Qualifications: Bachelor's degree in Systems Engineering, Computer Science, Telecommunications, or related fields 3-5 years of experience in technical roles related to customer service or technical support Familiarity with CRM systems, ticketing platforms, and data analysis tools Knowledge of APIs, integrations, and basic troubleshooting Foundational knowledge in AI tools and solutions
A company is looking for a Technical Customer Service Specialist (Full Remote).
Key Responsibilities:
Analyze and resolve technical incidents reported by the Customer Service team
Coordinate with technical teams to implement and maintain system integrations
Identify inefficiencies in technical workflows and propose improvements
Required Qualifications:
Bachelor's degree in Systems Engineering, Computer Science, Telecommunications, or related fields
3-5 years of experience in technical roles related to customer service or technical support
Familiarity with CRM systems, ticketing platforms, and data analysis tools
Knowledge of APIs, integrations, and basic troubleshooting
Foundational knowledge in AI tools and solutions
