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Technical Customer Support Analyst
A company is looking for a Customer Support Analyst to provide technical and functional support for its software products. Key Responsibilities Provide Level 1 & 2 technical and functional support via various communication channels Collaborate with engineering to identify, test, and fix software issues while ensuring user data confidentiality Learn about customer objectives and serve as a liaison between customers and support teams Required Qualifications 3+ years of experience in a Technical Customer Support or Software Support role Proficiency in troubleshooting Windows and macOS applications Knowledge of Microsoft Windows and macOS operating systems Experience with cloud-based technologies and API communication issues is preferred Familiarity with data privacy regulations such as HIPAA and GDPR is a plus
A company is looking for a Customer Support Analyst to provide technical and functional support for its software products.
Key Responsibilities
Provide Level 1 & 2 technical and functional support via various communication channels
Collaborate with engineering to identify, test, and fix software issues while ensuring user data confidentiality
Learn about customer objectives and serve as a liaison between customers and support teams
Required Qualifications
3+ years of experience in a Technical Customer Support or Software Support role
Proficiency in troubleshooting Windows and macOS applications
Knowledge of Microsoft Windows and macOS operating systems
Experience with cloud-based technologies and API communication issues is preferred
Familiarity with data privacy regulations such as HIPAA and GDPR is a plus