Technical Management Support Lead

A company is looking for a Technical Management Support Lead. Key Responsibilities Oversee the delivery of end-user technology support services for the Department of Health and Human Services Serve as the primary point of contact for technology management functions, coordinating with federal stakeholders and the Program Manager Manage distributed teams and support operations under strict service level agreements to ensure high-quality service delivery Required Qualifications Extensive hands-on experience managing end-user IT support services in a large-scale enterprise environment Proficiency with ServiceNow and ITSM workflows for effective service delivery Demonstrated leadership in high-availability, SLA-driven environments ITIL Certification (v3 or v4) or equivalent service management expertise Work authorization in the United States is required

Apr 22, 2025 - 03:03

A company is looking for a Technical Management Support Lead. Key Responsibilities Oversee the delivery of end-user technology support services for the Department of Health and Human Services Serve as the primary point of contact for technology management functions, coordinating with federal stakeholders and the Program Manager Manage distributed teams and support operations under strict service level agreements to ensure high-quality service delivery Required Qualifications Extensive hands-on experience managing end-user IT support services in a large-scale enterprise environment Proficiency with ServiceNow and ITSM workflows for effective service delivery Demonstrated leadership in high-availability, SLA-driven environments ITIL Certification (v3 or v4) or equivalent service management expertise Work authorization in the United States is required