Technical Support Escalation Manager

A company is looking for a Technical Support Escalation Manager. Key Responsibilities Act as the primary contact for escalated customer and partner issues, improving customer experiences Collaborate with engineering and operations teams to manage escalated issues and ensure efficient resolution Identify systematic issues and participate in improvement projects to enhance processes and customer satisfaction Required Qualifications 7+ years of experience in the technology industry, customer service, or related fields Bachelor's or Master's degree in technology, business, or a related field with relevant experience Ability to meet security screening requirements for the role Experience in customer service and support, with technical troubleshooting skills Experience in escalation management and critical situation handling

Apr 4, 2025 - 05:57

A company is looking for a Technical Support Escalation Manager. Key Responsibilities Act as the primary contact for escalated customer and partner issues, improving customer experiences Collaborate with engineering and operations teams to manage escalated issues and ensure efficient resolution Identify systematic issues and participate in improvement projects to enhance processes and customer satisfaction Required Qualifications 7+ years of experience in the technology industry, customer service, or related fields Bachelor's or Master's degree in technology, business, or a related field with relevant experience Ability to meet security screening requirements for the role Experience in customer service and support, with technical troubleshooting skills Experience in escalation management and critical situation handling