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Verint Support Engineer
A company is looking for a Verint Support Engineer. Key Responsibilities Assist customers with technical support issues reported via various channels Provide analysis, troubleshooting, and testing of technical issues while ensuring effective communication with customers Develop knowledge base articles and maintain product knowledge relevant to Verint offerings Required Qualifications 3+ years of experience in customer contact center or customer service supporting software applications Experience providing technical support for Verint products and solutions Bachelor's degree in a technology discipline or related field preferred Familiarity with troubleshooting and diagnostic tools, as well as WEB Server Technology Ability to work a flexible schedule and participate in on-call rotations as needed
A company is looking for a Verint Support Engineer.
Key Responsibilities
Assist customers with technical support issues reported via various channels
Provide analysis, troubleshooting, and testing of technical issues while ensuring effective communication with customers
Develop knowledge base articles and maintain product knowledge relevant to Verint offerings
Required Qualifications
3+ years of experience in customer contact center or customer service supporting software applications
Experience providing technical support for Verint products and solutions
Bachelor's degree in a technology discipline or related field preferred
Familiarity with troubleshooting and diagnostic tools, as well as WEB Server Technology
Ability to work a flexible schedule and participate in on-call rotations as needed