Account Management Operations Analyst

A company is looking for an Operations Analyst to support the Account Management team by implementing and managing operational processes and tools. Key Responsibilities Design and improve Standard Operating Procedures (SOPs) for Account Management and optimize automated workflows within the CRM Analyze data to develop performance dashboards and provide insights for strategic decision-making Support onboarding and training processes for new team members, ensuring successful integration into systems and workflows Required Qualifications Bachelor's degree or equivalent experience in Operations, Account Management, or Customer Success 3 to 5 years of experience in an operational or project management role, preferably in SaaS or Marketing Proficiency in project management tools and CRM systems, including automation platforms Strong data analysis skills with experience using tools to track KPIs Advanced experience with Excel or Google Sheets

Apr 15, 2025 - 18:01

A company is looking for an Operations Analyst to support the Account Management team by implementing and managing operational processes and tools. Key Responsibilities Design and improve Standard Operating Procedures (SOPs) for Account Management and optimize automated workflows within the CRM Analyze data to develop performance dashboards and provide insights for strategic decision-making Support onboarding and training processes for new team members, ensuring successful integration into systems and workflows Required Qualifications Bachelor's degree or equivalent experience in Operations, Account Management, or Customer Success 3 to 5 years of experience in an operational or project management role, preferably in SaaS or Marketing Proficiency in project management tools and CRM systems, including automation platforms Strong data analysis skills with experience using tools to track KPIs Advanced experience with Excel or Google Sheets