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AI Automation Strategy Manager
A company is looking for a Sr. AI Automation Strategy Manager. Key Responsibilities Define and execute the product vision, strategy, and roadmap for Support Center transformation initiatives Lead cross-functional teams through the full product lifecycle, from ideation to launch and ongoing optimization Drive the development and integration of AI and ML-powered solutions to enhance agent experiences and operational efficiency Required Qualifications Bachelor's degree in Business, Computer Science, or related field (MBA a plus) 10+ years of experience in product or program management, ideally in customer service or automation 2+ years in a customer support or technical support role, preferably in a fast-paced SaaS environment Solid knowledge of AI/ML technologies and their application in customer support Hands-on experience fine-tuning AI models using Python
A company is looking for a Sr. AI Automation Strategy Manager.
Key Responsibilities
Define and execute the product vision, strategy, and roadmap for Support Center transformation initiatives
Lead cross-functional teams through the full product lifecycle, from ideation to launch and ongoing optimization
Drive the development and integration of AI and ML-powered solutions to enhance agent experiences and operational efficiency
Required Qualifications
Bachelor's degree in Business, Computer Science, or related field (MBA a plus)
10+ years of experience in product or program management, ideally in customer service or automation
2+ years in a customer support or technical support role, preferably in a fast-paced SaaS environment
Solid knowledge of AI/ML technologies and their application in customer support
Hands-on experience fine-tuning AI models using Python
