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AI Infrastructure Manager
A company is looking for a Manager, AI, Infrastructure, & Tooling. Key Responsibilities Define and lead the tooling and automation strategy for the Product Support organization, managing the technical roadmap and innovative solutions Analyze support data and team feedback to identify trends and opportunities for continuous improvement in the tooling ecosystem Lead cross-functional initiatives by building business cases, defining technical requirements, and delivering scalable solutions Required Qualifications 3+ years experience in people management, preferably in a support tool environment Experience in implementing AI and automation solutions for Product Support teams Proven leadership success with technical and content teams, including project alignment and implementation planning Strong analytical mindset with the ability to interpret complex data and craft compelling narratives Experience developing robust experiment frameworks for optimizing technology stacks
A company is looking for a Manager, AI, Infrastructure, & Tooling.
Key Responsibilities
Define and lead the tooling and automation strategy for the Product Support organization, managing the technical roadmap and innovative solutions
Analyze support data and team feedback to identify trends and opportunities for continuous improvement in the tooling ecosystem
Lead cross-functional initiatives by building business cases, defining technical requirements, and delivering scalable solutions
Required Qualifications
3+ years experience in people management, preferably in a support tool environment
Experience in implementing AI and automation solutions for Product Support teams
Proven leadership success with technical and content teams, including project alignment and implementation planning
Strong analytical mindset with the ability to interpret complex data and craft compelling narratives
Experience developing robust experiment frameworks for optimizing technology stacks