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Automotive Technician Call Center Agent
A company is looking for an Automotive Technician Call Center Agent (Remote). Key Responsibilities: Answer inbound calls and tickets for the Dealer Network, providing automotive technical diagnostic direction Provide automotive resolution through a defined six-step diagnostic process Perform follow-ups on existing tickets and close tickets once resolution is reached Required Qualifications: High School Graduate (automotive technician or engineering bachelor's degree preferred) Automotive Service Excellence Certifications (ASE) Automotive repair experience of at least 3 years 1-3 years of electrification, BEV, PHEV, or Hybrid automotive technician experience preferred Knowledge of diagnostic and repair tools and Dealer information software
A company is looking for an Automotive Technician Call Center Agent (Remote).
Key Responsibilities:
Answer inbound calls and tickets for the Dealer Network, providing automotive technical diagnostic direction
Provide automotive resolution through a defined six-step diagnostic process
Perform follow-ups on existing tickets and close tickets once resolution is reached
Required Qualifications:
High School Graduate (automotive technician or engineering bachelor's degree preferred)
Automotive Service Excellence Certifications (ASE)
Automotive repair experience of at least 3 years
1-3 years of electrification, BEV, PHEV, or Hybrid automotive technician experience preferred
Knowledge of diagnostic and repair tools and Dealer information software
