AVP of Professional Services
A company is looking for an AVP of Professional Services. Key Responsibilities Lead and develop high-performing technical delivery teams while managing operational aspects of Professional Services Develop and implement long-term strategies for Contact Center services, collaborating with sales leadership for global expansion Provide expert-level technical guidance and support to ensure high-quality service delivery and customer satisfaction Required Qualifications 15+ years of experience in running a Professional Services practice or team Proven leadership experience with a track record of managing P&L and building high-performing teams Expertise in developing long-term product strategies, particularly for Contact Center services Strong operational management skills, including experience with Professional Services Automation (PSA) In-depth knowledge of UCaaS and CCaaS technologies and project management experience in Contact Center projects
A company is looking for an AVP of Professional Services.
Key Responsibilities
Lead and develop high-performing technical delivery teams while managing operational aspects of Professional Services
Develop and implement long-term strategies for Contact Center services, collaborating with sales leadership for global expansion
Provide expert-level technical guidance and support to ensure high-quality service delivery and customer satisfaction
Required Qualifications
15+ years of experience in running a Professional Services practice or team
Proven leadership experience with a track record of managing P&L and building high-performing teams
Expertise in developing long-term product strategies, particularly for Contact Center services
Strong operational management skills, including experience with Professional Services Automation (PSA)
In-depth knowledge of UCaaS and CCaaS technologies and project management experience in Contact Center projects
