Bilingual Contact Center Specialist
A company is looking for a Contact Center Specialist. Key Responsibilities Monitor and audit calls of assigned Contact Center Specialists and track quality scores Coach specialists on process-related issues and document coaching opportunities Conduct quality meetings with supervisors to discuss team quality results Required Qualifications High School Diploma or GED Six (6) months of customer service experience preferred Fluency in both English and Spanish Ability to adhere to an average QA score of 90% or higher for the past 90 days Strong skills in word processing, spreadsheets, and database software
A company is looking for a Contact Center Specialist.
Key Responsibilities
Monitor and audit calls of assigned Contact Center Specialists and track quality scores
Coach specialists on process-related issues and document coaching opportunities
Conduct quality meetings with supervisors to discuss team quality results
Required Qualifications
High School Diploma or GED
Six (6) months of customer service experience preferred
Fluency in both English and Spanish
Ability to adhere to an average QA score of 90% or higher for the past 90 days
Strong skills in word processing, spreadsheets, and database software
