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Bilingual Customer Service Manager
A company is looking for a Customer Service Manager - Bilingual. Key Responsibilities Lead a team of client specialists to deliver excellent customer service and drive company priorities Analyze data to prepare action plans for performance improvement and exceed key performance metrics Train and develop team members while fostering a culture of motivation and empowerment Required Qualifications Proven work experience as a customer service manager or in a related field Bilingual in Spanish and English is required Experience working with BPOs is strongly preferred Bachelor's degree in business administration, accounting, or a related field preferred Knowledge of customer service software, systems, and tools
A company is looking for a Customer Service Manager - Bilingual.
Key Responsibilities
Lead a team of client specialists to deliver excellent customer service and drive company priorities
Analyze data to prepare action plans for performance improvement and exceed key performance metrics
Train and develop team members while fostering a culture of motivation and empowerment
Required Qualifications
Proven work experience as a customer service manager or in a related field
Bilingual in Spanish and English is required
Experience working with BPOs is strongly preferred
Bachelor's degree in business administration, accounting, or a related field preferred
Knowledge of customer service software, systems, and tools