Bilingual Spanish Member Service Specialist
A company is looking for a Member Service Specialist Bilingual Spanish. Key Responsibilities Receive and handle incoming calls or emails from members, pharmacies, and doctors' offices regarding medication and benefits Investigate and resolve member inquiries or escalate to the appropriate team member as necessary Adhere to standard operating procedures and training guidelines specific to HIPAA Required Qualifications High School Diploma or GED is required 1 year of customer service experience Must be eligible to work in the United States without the need for work visa or residency sponsorship Strong PC skills with the ability to navigate multiple software systems simultaneously Fluency in Spanish is preferred
A company is looking for a Member Service Specialist Bilingual Spanish.
Key Responsibilities
Receive and handle incoming calls or emails from members, pharmacies, and doctors' offices regarding medication and benefits
Investigate and resolve member inquiries or escalate to the appropriate team member as necessary
Adhere to standard operating procedures and training guidelines specific to HIPAA
Required Qualifications
High School Diploma or GED is required
1 year of customer service experience
Must be eligible to work in the United States without the need for work visa or residency sponsorship
Strong PC skills with the ability to navigate multiple software systems simultaneously
Fluency in Spanish is preferred
