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Call Center Team Lead
A company is looking for a Call Center Team Lead - Website Navigation. Key Responsibilities Provide real-time coaching during call monitoring to enhance customer service Analyze workflows and recommend process improvements and system enhancements Support call queue management and provide feedback on training needs Required Qualifications Associate's degree or equivalent combination of education and experience Minimum of three years in customer service or call center roles One year of recent experience in a leadership role Proficient with Microsoft Word and other word-processing software
A company is looking for a Call Center Team Lead - Website Navigation.
Key Responsibilities
Provide real-time coaching during call monitoring to enhance customer service
Analyze workflows and recommend process improvements and system enhancements
Support call queue management and provide feedback on training needs
Required Qualifications
Associate's degree or equivalent combination of education and experience
Minimum of three years in customer service or call center roles
One year of recent experience in a leadership role
Proficient with Microsoft Word and other word-processing software