Call Center Team Lead

A company is looking for a Call Center Team Lead to manage customer service agents and ensure team performance. Key Responsibilities: Lead a team of 15-25 customer service agents handling inbound calls Coach and develop team members on customer service processes and best practices Manage performance metrics and drive continuous improvement in call center productivity Required Qualifications: Minimum of 3 years of call center experience or 1 year in call center management Associate's degree or equivalent combination of education and relevant work experience Strong supervisory experience including staff development Advanced knowledge of Microsoft Office applications Proven ability to drive sales through the actions of others

May 6, 2025 - 11:41

A company is looking for a Call Center Team Lead to manage customer service agents and ensure team performance. Key Responsibilities: Lead a team of 15-25 customer service agents handling inbound calls Coach and develop team members on customer service processes and best practices Manage performance metrics and drive continuous improvement in call center productivity Required Qualifications: Minimum of 3 years of call center experience or 1 year in call center management Associate's degree or equivalent combination of education and relevant work experience Strong supervisory experience including staff development Advanced knowledge of Microsoft Office applications Proven ability to drive sales through the actions of others