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Client Experience Manager
A company is looking for a Client Experience Manager to join their Account Management & Customer Experience team. Key Responsibilities Respond to client inquiries and follow up with resolutions, coordinating with cross-functional teams Handle tier-2 level requests from foreign nationals regarding non-legal questions and troubleshoot issues Lead training sessions on the Envoy app and maintain team materials while tracking project plans and deliverables Required Qualifications 1-2 years of customer service experience Bachelor's Degree or equivalent work experience preferred Passion and interest in immigration preferred Experience or knowledge of ticketing systems (e.g., Zendesk) preferred Strong proficiency with MS Office Suite, particularly Excel
A company is looking for a Client Experience Manager to join their Account Management & Customer Experience team.
Key Responsibilities
Respond to client inquiries and follow up with resolutions, coordinating with cross-functional teams
Handle tier-2 level requests from foreign nationals regarding non-legal questions and troubleshoot issues
Lead training sessions on the Envoy app and maintain team materials while tracking project plans and deliverables
Required Qualifications
1-2 years of customer service experience
Bachelor's Degree or equivalent work experience preferred
Passion and interest in immigration preferred
Experience or knowledge of ticketing systems (e.g., Zendesk) preferred
Strong proficiency with MS Office Suite, particularly Excel