Client Experience Manager
A company is looking for a Client Experience Manager to lead a high-performing team focused on exceptional client support. Key Responsibilities Manage and develop a team of client coordinators to ensure exceptional service delivery Own key client experience metrics and use data to drive improvements and outcomes Identify and implement process improvements to optimize operations and enhance client experience Required Qualifications 7+ years of professional experience, including 5+ years in leadership roles within customer experience or client success Proven experience managing service teams of 8+ in metrics-driven environments Deep understanding of CRM tools, databases, and operational reporting Strong analytical mindset with the ability to translate insights into actionable strategies Experience managing remote teams and global support operations is a strong plus
A company is looking for a Client Experience Manager to lead a high-performing team focused on exceptional client support.
Key Responsibilities
Manage and develop a team of client coordinators to ensure exceptional service delivery
Own key client experience metrics and use data to drive improvements and outcomes
Identify and implement process improvements to optimize operations and enhance client experience
Required Qualifications
7+ years of professional experience, including 5+ years in leadership roles within customer experience or client success
Proven experience managing service teams of 8+ in metrics-driven environments
Deep understanding of CRM tools, databases, and operational reporting
Strong analytical mindset with the ability to translate insights into actionable strategies
Experience managing remote teams and global support operations is a strong plus
