Contact Center Data Analyst

A company is looking for an Analyst, Contact Center Data Analytics and Reporting. Key Responsibilities: Update and deliver regular production reporting for the Contact Center Run daily reports and update dashboards, improving existing reporting through automation Perform root cause analysis to address data issues and recommend changes to the reporting environment Required Qualifications: 2-4 years of related experience in financial services, retail banking, analytics, or process improvement Advanced knowledge of Microsoft Office Suite, particularly Excel Six Sigma Training or Certification is a plus Proficiency in Tableau, Salesforce Administration, and report automation Ability to work independently and manage processes effectively

Mar 17, 2025 - 19:04

A company is looking for an Analyst, Contact Center Data Analytics and Reporting. Key Responsibilities: Update and deliver regular production reporting for the Contact Center Run daily reports and update dashboards, improving existing reporting through automation Perform root cause analysis to address data issues and recommend changes to the reporting environment Required Qualifications: 2-4 years of related experience in financial services, retail banking, analytics, or process improvement Advanced knowledge of Microsoft Office Suite, particularly Excel Six Sigma Training or Certification is a plus Proficiency in Tableau, Salesforce Administration, and report automation Ability to work independently and manage processes effectively