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Contact Center Solutions Engineer
A company is looking for a Contact Center Solutions Engineer. Key Responsibilities Act as a trusted advisor to customers, translating technical and business requirements into solutions Develop relationships with customer executives and stakeholders to ensure business outcome success Engage with account teams to execute pre-sales activities and collaborate with product teams for customer feedback Required Qualifications 5+ years of experience in customer-focused roles with technical acumen in Solutions Engineering Proven ability to sell to business buyers and understand related techniques Industry experience in CCaaS or adjacent industries like AI and Workforce Optimization Familiarity with creating and managing Web Services (Rest APIs) Understanding of Contact Center market trends and customer needs
A company is looking for a Contact Center Solutions Engineer.
Key Responsibilities
Act as a trusted advisor to customers, translating technical and business requirements into solutions
Develop relationships with customer executives and stakeholders to ensure business outcome success
Engage with account teams to execute pre-sales activities and collaborate with product teams for customer feedback
Required Qualifications
5+ years of experience in customer-focused roles with technical acumen in Solutions Engineering
Proven ability to sell to business buyers and understand related techniques
Industry experience in CCaaS or adjacent industries like AI and Workforce Optimization
Familiarity with creating and managing Web Services (Rest APIs)
Understanding of Contact Center market trends and customer needs