Customer Advocacy Engineer

A company is looking for a Customer Advocacy Engineer. Key Responsibilities: Lead critical customer onboarding, including setup, configuration, training, and troubleshooting Act as the primary point of contact for customer management, fostering strong relationships during onboarding Support and lead customer demonstrations, lab certifications, and early product trials Required Qualifications: Proven experience in customer management and relationship-building in technical environments Prior experience with Long Haul and/or Metro Optical Networks required Demonstrated ability to lead customer demonstrations and resolve critical issues Practical knowledge of Ethernet, DWDM, and TCP/IP networking concepts Master's Degree in Electrical/Electronics Engineering, Computer Engineering, Computer Science, Telecommunications, or a related field with 7+ years of experience

Apr 24, 2025 - 15:05

A company is looking for a Customer Advocacy Engineer. Key Responsibilities: Lead critical customer onboarding, including setup, configuration, training, and troubleshooting Act as the primary point of contact for customer management, fostering strong relationships during onboarding Support and lead customer demonstrations, lab certifications, and early product trials Required Qualifications: Proven experience in customer management and relationship-building in technical environments Prior experience with Long Haul and/or Metro Optical Networks required Demonstrated ability to lead customer demonstrations and resolve critical issues Practical knowledge of Ethernet, DWDM, and TCP/IP networking concepts Master's Degree in Electrical/Electronics Engineering, Computer Engineering, Computer Science, Telecommunications, or a related field with 7+ years of experience