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Customer Care Advocate
A company is looking for a Customer Care Advocate responsible for providing support in a high-volume inbound Contact Center. Key Responsibilities: Answer inbound calls and provide estimates of patient responsibilities based on benefits coverage Make outbound calls to discuss payment options and document all interactions in the customer support system Maintain confidentiality of patient data and assist in cross-training for other departments as needed Required Qualifications: High school diploma or equivalent 3+ years of customer service experience in a healthcare environment Experience working in a high-volume Contact Center Proficient with Microsoft Office and virtual communication tools Experience with health insurance and benefits investigations is preferred
A company is looking for a Customer Care Advocate responsible for providing support in a high-volume inbound Contact Center.
Key Responsibilities:
Answer inbound calls and provide estimates of patient responsibilities based on benefits coverage
Make outbound calls to discuss payment options and document all interactions in the customer support system
Maintain confidentiality of patient data and assist in cross-training for other departments as needed
Required Qualifications:
High school diploma or equivalent
3+ years of customer service experience in a healthcare environment
Experience working in a high-volume Contact Center
Proficient with Microsoft Office and virtual communication tools
Experience with health insurance and benefits investigations is preferred
