Customer Experience Vice President

A company is looking for a VP, Customer Experience Transformation (Onsite). Key Responsibilities: Partner and deploy the customer experience strategy aligned with financial objectives, collaborating with various business leaders Lead the definition and maintenance of customer and partner personas based on customer value chain insights Develop customer experience insights and analytics, and report on the progress of initiatives to senior management Required Qualifications: 10 years of progressive customer experience leadership Strong external customer focus with proven results in enhancing customer experience Expertise in data-driven marketing strategy and customer experience insights Strong knowledge of customer experience drivers for growth and retention Bachelor's degree required; advanced degree preferred

Mar 19, 2025 - 17:16

A company is looking for a VP, Customer Experience Transformation (Onsite). Key Responsibilities: Partner and deploy the customer experience strategy aligned with financial objectives, collaborating with various business leaders Lead the definition and maintenance of customer and partner personas based on customer value chain insights Develop customer experience insights and analytics, and report on the progress of initiatives to senior management Required Qualifications: 10 years of progressive customer experience leadership Strong external customer focus with proven results in enhancing customer experience Expertise in data-driven marketing strategy and customer experience insights Strong knowledge of customer experience drivers for growth and retention Bachelor's degree required; advanced degree preferred