Customer Service Training Manager
A company is looking for a Customer Service Manager - Training/Quality Manager. Key Responsibilities Lead a team of trainers and quality analysts to deliver impactful programs across all customer service touchpoints Design and deliver onboarding, product, system, and soft skills training for customer service agents Develop and maintain quality monitoring frameworks aligned with customer service standards Required Qualifications Bachelor's degree in Business, Communications, Human Resources, or a related field, or equivalent job experience 5+ years of experience in customer service, including 2+ years in a training or quality management role Solid knowledge of contact center operations, metrics, and technologies Experience with quality monitoring tools and telephone systems
A company is looking for a Customer Service Manager - Training/Quality Manager.
Key Responsibilities
Lead a team of trainers and quality analysts to deliver impactful programs across all customer service touchpoints
Design and deliver onboarding, product, system, and soft skills training for customer service agents
Develop and maintain quality monitoring frameworks aligned with customer service standards
Required Qualifications
Bachelor's degree in Business, Communications, Human Resources, or a related field, or equivalent job experience
5+ years of experience in customer service, including 2+ years in a training or quality management role
Solid knowledge of contact center operations, metrics, and technologies
Experience with quality monitoring tools and telephone systems
