Customer Success Associate

A company is looking for a Customer Success Associate responsible for managing customer relationships and driving customer growth. Key Responsibilities Build and maintain strong relationships with assigned customers to ensure high satisfaction and retention Conduct annual business reviews and drive adoption of new product features to enhance customer experience Manage the renewal process and identify upsell opportunities within the customer base Required Qualifications 2+ years of customer success experience in a B2B environment 2+ years of sales experience in a B2B environment 2+ years of experience using Salesforce CRM in a B2B environment Experience in process improvement and managing processes Skilled in Microsoft Office and willing to learn applicable business software systems

Feb 21, 2025 - 15:29

A company is looking for a Customer Success Associate responsible for managing customer relationships and driving customer growth. Key Responsibilities Build and maintain strong relationships with assigned customers to ensure high satisfaction and retention Conduct annual business reviews and drive adoption of new product features to enhance customer experience Manage the renewal process and identify upsell opportunities within the customer base Required Qualifications 2+ years of customer success experience in a B2B environment 2+ years of sales experience in a B2B environment 2+ years of experience using Salesforce CRM in a B2B environment Experience in process improvement and managing processes Skilled in Microsoft Office and willing to learn applicable business software systems